World Series Tips For Your Security Team

Southbay Security Owner, Larry Kruger, provides tips on using World Series tactics to secure your business.

The LA Dodgers are busy battling for every score during the world series and as huge fans we notice they have a lot in common with how we train our security team. So here’s a few tips on training your staff on securing your business using tried and true World Series methods.

  1. Identify the strengths and the weaknesses of your physical location. When the team is training in a new space the layout of the field changes the best way to defend it. This is the same as we do when we physically inspect business parameters & entries to determine any vulnerabilities. Make sure you do the same.
  2. Identify the strengths & weaknesses of your staff. Not everyone has the same qualities and it is important to make sure your team is balanced with members who compliment the skills required to secure your business. Don’t simply evaluate the physical strength of your team. Include employees’ problem solving skills, which can make a big difference when trying to target a ball or identify safe solutions.
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  4. Document unusual activities and review regularly it with your team. Often before something happens there is someone who notices something is “off”,  from a car in the wrong place to a transient who is moving into your space. A smart team heads everyone up on noticeable changes to the players and how it may affect your security.
  5. Plan ahead. Waiting for a security breach to happen is like going to the series without training your team on “What if” contingencies. Every team that makes the series spends most of their time reviewing and having a plan on how to handle any scenario.
  6. Don’t try to handle it all yourself—that is not a team. Grandstanders often blow the game.  Teamwork is best. Our security company has a strong relationship with the Police Departments. For legal & safety reasons, we plan on when to intervene and we empower our team to know when to call in the Police. Don’t ask your team to take unnecessary personal risks for your business or your customers.

South Bay Security is the local security authority of the South Bay, providing patrolling, security and safety programs for residents and businesses in cities from El Segundo to Long Beach. Their experience has helped their staff diffuse many difficult security situations. They specialize in protecting their clients’ properties, while upholding the respect and dignity of their clients and their employees, as well as the public.  For more information on their mobile security or full service, contact them at 310-539-3505 or by email. Set up a time to review your security needs and address concerns. South Bay Security is located in the Rolling Hills Plaza where they also provide the security, as well as at many other South Bay locations. Visit their website at: southbaysecurity.com .

Secure Your Business Safety with Tech Tools & Foot Patrol

As the world goes high tech, so does security. While security presence deters crimes, there are new apps and social media tools that keep you in touch with crime in your neighborhood to know what surrounds your business. Creating your own neighborhood watch program has gotten easier if you embrace technology and our tips here as part of the puzzle.

Tip 1:  Google Satellite & Google Maps help you review your business from the street and above your rooftop. That sometimes means discovering what is going on that has changed lately (not for the best). Make a habit of reviewing any changes that happen around your building. Do a parameter walk weekly to see if bushes or trees or anything else obstructing view have put you at risk of someone approaching without being noticed. Remember that what the police or your security team cannot see that cannot protect.

Child found at mallTip 2: Create a facebook security private group page. Consider introducing yourself to neighboring businesses in person and relevant neighbors. Ask them if they would connect with a facebook group of neighbors including local businesses. Ask the group to report any sighting of trouble, crime or loiterers and if anyone sees regular drive bys, to report that too and even take a picture. All you have to do is walk around and report anything you see and  your group will do the same. Include your security company in the facebook group to keep them up to date on local sightings and what’s gone on lately.

Tip 3: There is an app called Next Door that keeps residents up to date on crime and reporting which has replaced a neighborhood watch for younger individuals. The app makes you go through hoops in order to confirm you are indeed a resident of that neighborhood, but once inside people report sightings and crime to the app. It is also helpful to local police to show patterns that can be observed by anyone who reviews the app.
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South Bay Crime Stats

Tip 4: Review the crime stats in your area to see if crime is going up or down. We provide in our newsletter a link to the local South Bay Crime Stats so that business owners and residential communities can keep up to date on local South Bay Crime and the increases in their neighborhoods. Here is the most recent report of the changes in crime from 2015-2016 as published by the Daily Breeze. This link to their crime report stats can keep you current on what you think crime is like in your neighborhood and what is actually being reported. Remember that not all crime is reported and many items missing from homes and backyards as well as businesses are underreported.

South Bay Security is the local security authority of the South Bay providing patrolling, security and safety programs for residents and businesses in cities from El Segundo to Long Beach. Their experience has helped their staff diffuse many difficult security situations. They specialize in protecting their clients’ properties, while upholding the respect and dignity of their clients and their employees, as well as the public.  For more information on their mobile security or full service, contact them at 310-539-3505 or by email. Set up a time to review your security needs and address concerns. South Bay Security is located in the Rolling Hills Plaza where they also provide the security, as well as at many other South Bay locations. Visit their website at: southbaysecurity.com.

Hot Tempers – Security On How To Diffuse An Angry Visitor

Diffusing Conflict

As the temperature heats up so do tempers. And when you add to that the increase in drinking during the summer months, security teams need to have a plan on how to diffuse conflict. In addition to how you secure the property, it is key to secure the reputation of the business, so remember that finding a conflict resolution is more important than pointing out that the disruptor is wrong. Here are a few tips we have learned over the years to diffuse a visitor to your store or business who is acting out in anger:

  1. If either person is being physical, contact authorities first. You may need the backup. Also move everyone else away from the aggression if possible.
  2. If the person is angry because you or your employee are wrong, quickly admit it. Take responsibility. Ask them what you can do to make up for the error. Even if you’re not wrong, give the person the benefit of the doubt for their misunderstanding. If there is some consideration or way you can improve their experience make it happen.
  3. Do not allow the person to be verbally abusive to you or your customers. Firmly, but calmly state that “You are very angry and I think you are saying things that you don’t mean and you are disturbing our other visitors with your words”. Then ask them to leave. If they refuse, contact authorities.
  4. Remain calm and respectful. Don’t meet conflict with conflict. The best way to de-escalate a situation is speak slowly and calmly and ask the question “Can I help?” and then just listen. Be respectful and don’t interrupt. Let them voice their feelings. Then if possible, repeat back to them what you heard them say, not to validate their opinion, but to make sure you understand their point of view.
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  6. Never say “you’re wrong to an angry person.” In fact, imagine yourself in their shoes and give them the same respect you would give a good friend. Try hard to look for areas of agreement and build on them. Remember that agreement, is your objective, not determining wrong and right.
  7. Ask an objective witness how the conflict began. Ask the question “Do you know why he/she is so upset?”. Many times even the store clerk or bartender can explain the anger, but does not have a solution to the problem. Words like “I understand why you are angry, it sounds like you did not know their closing hours when you ordered”. Then you can help them resolve the conflict by vocalizing both of their concerns and showing that everyone is being reasonable.
  8. State your policy at the property. There should be a noise or conflict policy that authorizes you enforce conflicts when they threaten the peace and safety of the people on your property. If an employee feels threatened, you have the right to ask the person to leave. Provide them the information to file a complaint putting them back in control and giving them an alternative that they perceive as power.
  9. If you feel anger is escalating, walk the parties away from any crowds to discuss their needs. The more people that get involved with the conflict the less you will be able to control the situation. If they are under the influence of alcohol or drugs it can get very loud and confrontational so you want to move to a place where there are fewer people should the angry person act out. Remember your first responsibility is to keep the public safe.
  10. Contact authorities. If the person is just being noisy and refuses to hold it down or be reasonable, let them know you are contacting authorities. Be firm that it is your company’s policy and you must comply. Most people, particularly those that are under the influence want to avoid police contact. If there are two or more of you, that person should let authorities know that you are experiencing a conflict and need their help. Nothing breaks up a conflict faster than the local police.
  11. Write down the incident and details of what occurred and what was said. Make sure that you document everything in case you are asked to explain it to your employer or a court later.

South Bay Security is the local security authority of the South Bay providing patrolling, security and safety programs for residents and businesses in cities from El Segundo to Long Beach. Their experience has helped their staff diffuse many difficult security situations. They specialize in protecting their clients’ properties, while upholding the respect and dignity of their clients and their employees, as well as the public.  For more information on their mobile security or full service, contact them at 310-539-3505 or by email. Set up a time to review your security needs and address concerns. South Bay Security is located in the Rolling Hills Plaza where they also provide the security, as well as at many other South Bay locations. Visit their website at: southbaysecurity.com.

How To Handle a Lost Child At Your Business

Children get lost every day. So, chances are that eventually it will happen at your business or event. Here’s some tips to help train your staff to handle a lost child and how to deal with parents missing their child:

If you find a lost child:

1. Get involved if you see a child who appears to be lost, approach them and ask if you can help them find their parents.

2. Wait with the child until help arrives.

3. Comfort the child but avoid physically touching him or her. Offer to call their parents or to help find them.

4. Ask the child if he or she knows the location his or her parent/guardian. Ask if they have a cell phone number of their parents or another friend.

5. Give the child something to do that will help them take their mind off their missing parents (coloring or reading book, pens and paper, TV or a video or cartoon).

6. Remain in the immediate location, and do not take the child elsewhere. Do not place the child in your vehicle and drive to a different location to seek help.

7. Alert mall security and or police to report the child is found.

8. Do not let anyone remove the child without proving they are the child’s guardian with a photo ID (take a copy) and confirm with the child that the person is their parent or guardian.
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Child found at mallParents reporting a lost child:

1. If a parents reports a lost child, immediately ask your staff to help find them within your establishment. Quickly check any dangerous areas of your workplace (near appliances, a pool, sauna, roof or height access).

2. Keep the parent calm and let them know the steps you have in place to help them locate their child.

3. Ask the parents to provide a recent photo or description of what the child looks like and/or what they are wearing.

3. Contact local security and the local police with the description as soon as possible.

4. Ask the parent if the child has a cell phone and/or if they have the phone accessible through find my phone technology. Ask if they had a plan with the child on where to regroup at your location.

5. Suggest the parent or a contact go to their car and monitor it as the child may try to return to the car.  Alert your garage security to be on watch for them.

6. See if you can network with other shops or neighbors who can help find the child or look within their premises.

South Bay Security is the local security authority of the South Bay providing patrolling, security and safety programs for residents and businesses in cities from El Segundo to Long Beach. They specialize in protecting their clients’ properties, while upholding the respect and dignity of their clients and their employees, as well as the public.  For more information on their mobile security or full service, contact them at 310-539-3505 or by email. Set up a time to review your security needs and address concerns. South Bay Security is located in the Rolling Hills Plaza where they also provide the security, as well as at many other South Bay locations. Visit their website at: southbaysecurity.com.

Security Tips: Suspicious Package, Explosion or Bomb Threat

A suspicious-looking box, package, object or container in or near your work area may be a bomb or explosive material. Or a bomb sound or explosion goes off while you are at work, what do you do? Here are a few tips to help your staff prepare for either situation:

If There Is A Suspicious Package:

  1. Do not handle or touch the object.
  2. Move to a safe area and call 911 immediately.
  3. Evacuate anyone in the vacinity of the package.
  4. Use a telephone in a safe area.
  5. Do not operate any power switch and do not activate the fire alarm.

If There Is An Explosion:

  1. Take cover under sturdy furniture, or leave the building you cannot reach 911 for advice.
  2. From a separate space, Dial 911 and do as advised.
  3. Stay away from windows.
  4. Assume there may be another device.
  5. Direct customers and employees to evacuate if indicated by responders or 911.
  6. Keep everyone calm, speak in a confident voice to avoid panic.
  7. Do not light matches.
  8. Move well away from the site of the hazard to a safe location.
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  10. Use stairs only; do not use elevators.

If You Receive A Bomb Threat:

  1. Call 911 and follow their advice.
  2. Stay calm and try to keep your voice calm.
  3. Pay close attention to details. Talk to the caller to obtain as much information as possible, listen to any background conversation or noise.
  4. Take notes on all you hear and any nams. Ask questions if possible.
  5. Evacuate ASAP.

If you are told by emergency responders to evacuate the building, follow the evacuation tips above with the following additional steps:

  1. Check your work area for unfamiliar items. Do not touch suspicious items; report them to campus authorities.
  2. Take personal belongings when you leave only if not urgent-get out!
  3. Leave doors and windows open; do not turn light switches on or off.
  4. Use stairs only; do not use elevators.
  5. Move well away from the building and follow instructions of emergency responders.
  6. Determine with 911 if you should lock the doors.

South Bay Security is the local security authority of the South Bay providing patrolling, security and safety programs for residents and businesses in cities from El Segundo to Long Beach. Our security guards are trained for emergencies.  We specialize in protecting property, while upholding the respect and dignity of your clients, employees and the public.  For more information on our mobile security or full service, contact us at 310-539-3505 or by email. Set up a time to review your security needs. South Bay Security is located in the Rolling Hills Plaza where we also provide the security. Visit their website at: southbaysecurity.com.

5 Tips to Handle Heated Crowds Better Than United Airlines

conflict without violence

More and more we are seeing confrontations at businesses, malls, in traffic, and on the streets. Often the key in handling them without hurting your company reputation is to listen— particularly to your customers. Imagine if United Airlines had listened to the first person who asked them to not eject a customer from their flight. The situation could have been handled so much better by acknowledging they had a point and finding another solution. Here are a few steps your company can take to make sure that your team does better.

  1. Stop and listen to your customer and the public’s concerns.
  2. Find another alternative and seek a win-win solution.
  3. Sometimes an objective observer can find a better solution. In the case of United Airlines and the person they ejected from their seat, it would have been better to explain their crew shortage honestly and offer more money for a ticket.
  4. Offer empathy. Listen to the complaint and repeat it back to them in an empathetic and understanding way. As you do so, actually pretend it was you or someone you care about with the complaint and you will likely find a solution that addresses their concerns. Most times we just want to feel heard.
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  6. Teach your staff when to contact a manager especially if something is escalating at your property.
  7. Give your staff the authority to solve problems on the front line and make company policy clear on when it’s okay to be physical (imminent danger) or not.
  8. Express your concerns so that onlookers can hear and understand your issues and observer your company being professional, reasonable and helpful. If they only hear from the person complaining your company looks like the problem.
  9. Always try to resolve issues verbally and be friendly and professional-never physically.
  10. Respectful conversation trumps aggression every time. It calms everyone and the company looks better.

Screen Shot 2017-04-27 at 10.34.27 AM

South Bay Security is the local security authority of the South Bay providing patrolling, security and safety programs for residents and businesses in cities from El Segundo to Long Beach. They specialize in protecting their clients’ properties, while upholding the respect and dignity of their clients and their employees, as well as the public.  For more information on their mobile security or full service, contact them at 310-539-3505 or by email. Set up a time to review your security needs and address concerns. South Bay Security is located in the Rolling Hills Plaza where they also provide the security, as well as at many other South Bay locations. Visit their website at: southbaysecurity.com.

Fence Jumping at The Whitehouse —How To Secure Your Property

Prowlers

It happened again in March 2017. A man was able to breech the white house fence and wander the grounds for 17 minutes. So how are you supposed to keep your business property secure if the top talent in Washington D.C. can’t keep secure the house of the President? While you may not be able to afford the security at the White House, here are a few tips to help you secure your facilities:

  • Set up a security route throughout your property that is randomly and regularly monitored.
  • Check the doors and windows. Many times the first sign of a breech is broken glass or a door ajar. Any entry that is not secure is more likely to be used.
  • Create noise on the property irregularly to deter transients or others from resting on your property.  This makes it less desirable than another property.
  • Add lighting to your outdoors and indoors areas (motion detectors help). By lighting it, you create noticeable shadows and light movements to helps secure the grounds.
  • Add cactus and unfriendly brush is more difficult to scale noisy for intruders.
  • Lock fences and doors to garage and other buildings around the property.
  • Add a camera or a digital monitoring system that you can monitor remotely.
  • Hire a mobile security unit, to monitor the property and check all access areas.
  • Remove anything scalable outside your gates including trash cans, basketball structures, fences that are easy to climb, ladders or other handy tools.
  • Talk to your neighbors on either side of your property and ask them to keep an eye out for you and you will do the same for them. Make sure they have your contact info.  The first people to notice problems are those that know our everyday habits.

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South Bay Security is the local security authority of the South Bay providing patrolling, security and safety programs for residents and businesses in cities from El Segundo to Long Beach. They specialize in protecting their clients’ properties, while upholding the respect and dignity of their clients and their employees, as well as the public.  For more information on their mobile security or full service, contact them at 310-539-3505 or by email. Set up a time to review your security needs and address concerns. South Bay Security is located in the Rolling Hills Plaza where they also provide the security, as well as at many other South Bay locations. Visit their website at: southbaysecurity.com.

Holiday Parties & Sales Require Employee Security Training

mobile-and-foot-patrolsHoliday Season is upon us and that means #BlackFriday, #ShopSmall Saturday and #CyberMonday and a whole lot of sales, shopping and partying coming your way. Are you having a holiday party? Have you secured your location and events? We’ve got some great tips for you and a downloadable document to help you prepare your staff and to stay safer this season.

  1. Consider hiring some help at your holiday party and sales. Hate crimes are up and people are feeling on edge. That can escalate a small disagreement about an item or politics to turn into a much bigger conflict. Particularly if there is alcohol or drugs involved. Contact us to see how affordable adding mobile security can be for your company.
  2. Read our blog on how Respectful Security Can Secure Your Property & Your People. It covers how to approach people under the influence how to de-escalate the situation and turn it around. Of course the best person to do this is a well trained professional. But everyone on your staff could use some training.
  3. Make sure you alert your personnel and neighbors when you have an event or sale. Parking problems, noise, and additional traffic can become a problem for those around you and it is best to heads them up, so they can take steps to secure their interests. Forewarned is forearmed because it allows contingency planning and offers consideration.
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  5. Ask your party or sales attendees to be considerate of your neighbors. Whether you are a store or a residential home, you need to set an example of consideration if you want your attendees to do the same. Ask visitors to keep noise down and to respect other’s space.
  6. Train your employees on how to spot trouble or trouble makers. Read our blog on Tips to Keep your Family and Friends safer this Holiday Season. 

South Bay Security is the local security authority of the South Bay providing patrolling, security and safety programs for residents and businesses in cities from El Segundo to Long Beach. They specialize in protecting their clients’ properties, while upholding the respect and dignity of their clients and their employees, as well as the public.  For more information on their mobile security or full service, contact them at 310-539-3505. Set up a time to review your security needs and address concerns. South Bay Security is located in the Rolling Hills Plaza where they also provide the security, as well as at many other South Bay locations. Visit their website at: southbaysecurity.com.

Respectful Security Secures Your Property and People

There are many ways to approach security and some methods are better. After providing security to homeowner groups, malls, commercial and personal property owners, our company has developed a process of securing property, while also keeping the respect of the people we must confront to keep the property secure. The key is respect. If you respect folks that have nowhere else to go or who are under the influence, they typically will not become a bigger problem for the land owner. So while we secure the property, we remember that people are people. I encourage you to teach your employees do the same.

Screen Shot 2016-07-11 at 11.14.48 AM

  1. For tips on dealing with people who are under the influence, download our best practice tips on our Facebook page.
  2. Always use professional terms like “please”, “thank you”, “I would appreciate if you and your friends could skateboard elsewhere”. This approach typically is met with compliance.
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  4. Security presence is sometimes enough to stop all behavior that is troubling, simply by making sure the officers do regular rounds and use eye contact with people who are looking for trouble. They also should note unwelcome visitor’s frequency and where they locate themselves around or on the property, and monitor them.
  5. Treating people with respect can avoid problems later. When you disrespect people they feel obliged to do the same when you are not looking and that means taking it out on your property.
  6. Ask helpful questions to see if you can move unwelcome visitors on without incident. “Is there something I can do to help you?”, “Is there something in particular you are looking for?” are often words that move people on without embarrassing them or making them feel diminished. They move on if they are watched and noted.
  7. If there are regular transients or people who are hanging out without a purpose it is a good idea to ask their names and get to know them, so if there is a problem later you have more information to give the authorities. Also it is more difficult for people to act violently with people they feel they know and that includes your security team and employees.

South Bay Security is the local security authority of the South Bay providing patrolling, security and safety programs for residents and businesses in cities from El Segundo to Long Beach. They specialize in protecting their clients’ properties, while upholding the respect and dignity of their clients and their employees, as well as the public.  For more information on their mobile security or full service, contact them at 310-539-3505. Set up a time to review your security needs and address concerns. South Bay Security is located in the Rolling Hills Plaza where they also provide the security, as well as at many other South Bay locations. Visit their website at: http://southbaysecurity.com.