There are many ways to approach security and some methods are better. After providing security to homeowner groups, malls, commercial and personal property owners, our company has developed a process of securing property, while also keeping the respect of the people we must confront to keep the property secure. The key is respect. If you respect folks that have nowhere else to go or who are under the influence, they typically will not become a bigger problem for the land owner. So while we secure the property, we remember that people are people. I encourage you to teach your employees do the same.
- For tips on dealing with people who are under the influence, download our best practice tips on our Facebook page.
- Always use professional terms like “please”, “thank you”, “I would appreciate if you and your friends could skateboard elsewhere”. This approach typically is met with compliance.
- Security presence is sometimes enough to stop all behavior that is troubling, simply by making sure the officers do regular rounds and use eye contact with people who are looking for trouble. They also should note unwelcome visitor’s frequency and where they locate themselves around or on the property, and monitor them.
- Treating people with respect can avoid problems later. When you disrespect people they feel obliged to do the same when you are not looking and that means taking it out on your property.
- Ask helpful questions to see if you can move unwelcome visitors on without incident. “Is there something I can do to help you?”, “Is there something in particular you are looking for?” are often words that move people on without embarrassing them or making them feel diminished. They move on if they are watched and noted.
- If there are regular transients or people who are hanging out without a purpose it is a good idea to ask their names and get to know them, so if there is a problem later you have more information to give the authorities. Also it is more difficult for people to act violently with people they feel they know and that includes your security team and employees.
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South Bay Security is the local security authority of the South Bay providing patrolling, security and safety programs for residents and businesses in cities from El Segundo to Long Beach. They specialize in protecting their clients’ properties, while upholding the respect and dignity of their clients and their employees, as well as the public. For more information on their mobile security or full service, contact them at 310-539-3505. Set up a time to review your security needs and address concerns. South Bay Security is located in the Rolling Hills Plaza where they also provide the security, as well as at many other South Bay locations. Visit their website at: http://southbaysecurity.com.